Returns & Exchanges

At Viola Hair Extensions, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day return policy for items in their original, unopened condition and packaging.

Return Process

• 1.
  Check Eligibility

  Ensure the hair extensions have not been removed from the gold hygiene ties and the packaging remains intact; for hygiene reasons, we cannot accept opened products.

• 2.
  Request a Return

  Log into your account or contact our support team to obtain a Return Merchandise Authorization (RMA) number and the dedicated returns shipping address.

• 3.
  Package Your Item

  Securely pack your items including the original invoice and the RMA number clearly marked on the outside of the parcel to avoid processing delays.

• 4.
  Ship and Refund

  Send your return via a tracked service; once received and inspected by our quality control team, your refund will be processed back to your original payment method within 5-7 business days.